Hi Walter, thank you for the comment.
Humans read, watch, or listen for the singular purpose of obtaining what someone else has to say. The objective of doing so may be different (entertainment, learning, research, etc.), but the end goal is always the same: To receive a piece of communication.
Since any medium that isn’t one-on-one and face-to-face will inherently remove some of the human aspect, as you said, the more “human-like” a particular communication is, the more it stands out.