One of the most interesting things I’ve observed on the busses here in Australia is that of gratitude. When the passengers disembark, they always say “Thank you”, or “Cheers”, to the bus driver as they leave. And the bus driver nearly always does the same, making eye contact with each one of them.
This has an amazing effect on the environment of the bus as a whole.
For example, today there was a young schoolgirl, maybe thirteen or fourteen, who was being rough with a younger boy as she got on the bus. The bus driver scolded her as she passed him and she gave him an attitude and said something under her breath.
Throughout the entire bus ride, I could hear the girl and the younger boy arguing and mocking each other. But when the two kids got off, the bus driver smiled at them and said, “Have a good day!”, and I heard the girls tone suddenly change as she said quietly under her breath, “Thank you.”