Burton RMA Service

I bought a Burton snowboarding jacket last year for around $150. It was a great jacket. A few weeks ago when I started wearing it I noticed some white flakes coming out of the jacket (no, it wasn't snow). Upon closer inspection I discovered it was a manufacturing defect. The waterproof lining inside the jacket (behind the mesh) was flaking off and little bits of it were coming through the mesh.

I really didn't have any money to buy a new jacket and I couldn't wear this one without being covered with white flakes. I didn't have the receipt for the jacket but I decided to see if I could have it RMA'ed anyway. I called Burton RMA service and explained to the rep what happened to the jacket. He asked if I had the receipt or if I remembered where I bought the jacket -- I didn't. He said there is only a 1 year limited warranty and without the receipt there was no way to confirm if the jacket was still under warranty. He told me I could mail the jacket in to the RMA department and someone would call me when they decide what to do with it.

I shipped the jacket on Monday via FedEx ground -- it cost me $5.86. On Tuesday, someone from Burton called me (wow that was fast). He confirmed it was definitely a manufacturing defect. Again, I was asked for a receipt and again, I explained I didn't have one. The guy said even though he didn't have to, he would send me a new jacket anyway. He told me he couldn't guarantee they would have the same one but I said anything black and in the same size was fine with me.

On Friday, I received a brand new 2007 Burton 2/1 System Jacket. It has an inside removable liner -- something my previous jacket didn't have. The retail price on the tag? $279.99! Burton RMA is fast and awesome.