Why do people send a support email asking a question and then 10 minutes later call, using a telephone, to ask the same question? I can understand if the question was urgent or if the email was not responded to for a few hours, but 10 minutes?
Your question won't get answered any quicker by submitting it many times using different methods. If anything, it will slow down the process as it will become necessary to check every message to insure the question has not changed, and that you haven't submitted any additional information.