OfficeMax gets away with typographical pricing error

On New Years Eve, I was browsing digg and pressing refresh on the main page. Suddenly there was a new post, about a Verbatim 4GB USB Drive from OfficeMax for $17.98. I quickly ordered 10 of them for $180 from their website. A few days later, I receive this email:

Dear OfficeMax Customer,

This is to advise you that item 21168308 - Verbatim 4GB USB Drive has been canceled from your order due to an inadvertent typographical pricing error on our website. According to the Terms of Use on OfficeMax.com, OfficeMax does not have to honor a price that is a typographical error. We apologize for the inconvenience.

If you have additional questions, please contact a customer service representative at 1-877-OFFICEMAX.

What bull! Lots of other people are pretty pissed too. This shows you what companies can get away with when they make a typo in an online advertisement. They can simply remove the online ad and claim that any evidence you have was simply created on your computer. I'm not saying this is what they do, but they could -- which is why they probably feel they have the power to cancel thousands of orders based on an online typo.

Write a Comment

Comment

  • Related Content by Tag